Nored Announces Service Suspension for Customers with Overdue Balances

Effective immediately, Northern Electricity Distribution Company (Nored) has announced that it will be suspending service to customers who have outstanding arrears of 30 days or more. This move comes as an effort to recover overdue payments and ensure the financial stability of the company. According to Nored management, the decision to suspend service was not taken lightly and is a last resort after extensive outreach and payment arrangements failed to yield desired results. The company has attempted to work with customers to establish flexible payment plans, but many have not adhered to these agreements. “We understand that financial difficulties can arise, and we have tried to be accommodating,” said a Nored spokesperson. “However, the accumulation of unpaid balances has reached a critical point, and we must take steps to protect the interests of all our customers.” Customers with overdue balances will receive a final notice informing them of the impending service suspension. They will be given a grace period to pay their outstanding bills or enter into a payment arrangement. Failure to comply will result in the disconnection of electricity supply. Nored emphasizes that its priority is to provide reliable and affordable electricity to its customers. The company urges those who are struggling to pay their bills to contact Nored immediately to explore payment options and avoid service suspension. This move by Nored highlights the importance of responsible energy usage and timely bill payments. Customers are advised to monitor their energy consumption, budget for electricity expenses, and seek assistance if needed.Power Cuts Loom for Overdue Customers

Power Cuts Loom for Overdue Customers

Northern Regional Electricity Distributor (Nored) plans to cut off electricity to customers whose accounts are 30 days or more overdue. This move aims to encourage payments and help Nored settle its debt to NamPower. Nored’s spokesperson, Simon Lukas, stated that all delinquent customers must pay in full or make payment arrangements by June 17 to avoid disconnection.

Nored’s Financial Woes

Nored has faced financial challenges and owes NamPower, the national power company, approximately N$1.8 billion. Lukas highlighted that many defaulters have been receiving free electricity, straining services for paying customers. However, Nored could not disclose the total amount owed by defaulters.

NamPower’s Position

NamPower’s spokesperson, Tangeni Kambangula, acknowledged that several of its creditors have failed to settle their outstanding debts. As of April 30, total debt to NamPower stood at N$1.8 billion. NamPower encourages delinquent customers to make installment payment arrangements to reduce their debts. However, it cannot disclose the specific amount owed by Nored, as it is considered customer privileged information.

Recent Power Outages

In recent years, Nored’s failure to settle its debt to NamPower has resulted in power outages and disruptions in northern regions. The planned power cuts aim to address this issue and ensure that paying customers receive uninterrupted electricity.NORED, the electricity distribution company serving the North Eastern Region of Ghana, has announced that it will disconnect customers with arrears of 30 days or more from its services. According to a statement issued by the company, the decision was taken after several attempts to encourage customers to settle their outstanding bills proved unsuccessful. NORED stated that it had engaged with customers through various channels, including phone calls, text messages, and home visits, but many had not responded. The company explained that the disconnection exercise would affect all customers with arrears, regardless of their location or the amount owed. NORED urged customers to take advantage of the remaining time to settle their bills to avoid disruption of their electricity supply. Customers were advised to visit NORED offices or designated payment centers to make payments. Alternatively, they could pay their bills online using the company’s website or mobile app. NORED emphasized that the disconnection exercise was necessary to ensure the financial sustainability of the company. It stated that the revenue collected from electricity sales is used to cover operational costs, invest in infrastructure, and improve service delivery. The company appealed to customers to understand the situation and cooperate with NORED to avoid any inconvenience. It also urged customers to report any cases of illegal connections or tampering with electricity meters to the authorities.